Tilsley House 01934 419 300

Complaints

Our complaints process

We are constantly striving to provide the highest quality care and service to each of our residents.

Our residents are at the heart of everything we do and by listening to all our stakeholders, we can learn lessons to improve our services which will ultimately benefit our residents and staff.

If a complaint alerts us to possible mal-practice we will immediately inform the Council's adult safeguarding team so that they can investigate the issue and guide the next steps.

You can provide feedback - good or bad - quickly and easily through the feedback form on this site

Alternatively, please feel free to get in touch with our Home Manager, either by email or phone.  We hope that you will be comfortable to discussing your concerns with us and give us a chance to put things right first.

In the event you wish to discuss any matters with the Company Director, you may contact Rizwan Govindji at any time.